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The key question being addressed is how to develop and/or improve workable processes to provide water supply and sanitation services for the poor in public-private partnerships. The work will centre on the distribution and collection end of the supply chain, close to final users. This is generally where obstacles to provision for the poor manifest themselves. There is scope for innovation and choice with respect to both the technologies available and the institutional and management arrangements adopted.
The key issue of concern in defining workable processes centres around organizational relationships between those organizations which are qualitatively different. We expect to be concerned principally with relations between disparate organizations - e.g. local user associations and private firms, municipalities and vendors. We are less concerned with relations between two "formal" commercial providers, and with relations between different public sector authorities. Similarly, totally autonomous forms of provision (for example by community initiatives alone) are not a particular concern. The public sector (local authority or state) will feature in all cases, either directly (for example, as a regulator) or indirectly (for example, as principal where a commercial firm acts as an agent).
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